This Privacy Policy explains how Leadify (“we” or “us”) collects, uses and protects your personal information when you use this website and its related subdomains (including the member tools site club.leadifylab.me and the free tools site free.leadifylab.me).
What information we collect
Information you provide: When you fill in a form such as “Apply for an In-depth Diagnosis”, we collect your company name, email address, contact details and the services you are interested in. When you contact us via WhatsApp, Telegram, LINE, WeChat or phone, the content of those communications is handled by the respective platform, and we keep only the records necessary for our business dealings.
Information collected automatically: This website uses Umami for visitor statistics. It is a privacy-friendly analytics tool that uses no cookies and does not track personal identities; it only counts aggregated, anonymous data such as page views, referral sources and device types.
How we use your information
- To respond to your inquiries and booking requests, and to arrange in-depth diagnoses or coaching services;
- To send you notices and follow-ups related to the services you have applied for;
- To improve our website, tools and service content;
- To fulfill obligations required by applicable laws and regulations.
Information sharing
We do not sell, rent or trade your personal information. We may share the minimum necessary information with third parties only in the following circumstances:
- Third-party platforms used for communication (WhatsApp, Telegram, LINE, WeChat) process message content under their own privacy policies;
- Service providers who supply us with technical services such as website hosting and email delivery, and only to the extent required for them to provide those services;
- Where required by applicable laws, regulations or lawful requests from government authorities.
Cross-border data transfers
Our team operates from Switzerland, Canada, Malaysia and China, among other places, so your information may be transferred to and processed in these regions. We take reasonable technical and organizational measures to keep your information secure.
Data retention
We keep your personal information only for as long as is necessary to achieve the purposes above, after which it is deleted or anonymized.
Your rights
Depending on the laws that apply where you are located (for example, the EU General Data Protection Regulation (GDPR) or Malaysia’s Personal Data Protection Act (PDPA)), you may have the following rights: to access the information we hold about you; to ask for inaccurate information to be corrected; to ask for your information to be deleted; to withdraw consent you previously gave; to restrict or object to certain ways of processing your information; and to request a portable copy of your information. To exercise any of these rights, please contact us using the contact details at the bottom of the page.
Cookies
The Umami analytics tool used on this site does not use cookies and does not track you across sites.
Minors
Our services are intended for businesses and adult business operators, not for anyone under 18 years of age.
Policy updates
We may update this policy from time to time. When we do, we will change the “last updated” date at the end, and we recommend that you review it regularly.
Last updated: July 2026