Most of the services we offer are knowledge-based digital products and coaching consultations, so their refund rules differ from those for physical goods, as follows.
E-books / digital materials
Once an e-book is sent, you have full access to all of its content, so no refunds are given once it has been sent. If the file you receive has technical problems such as corruption or missing pages, please contact us and we will resend or correct it for you.
Coaching services / bootcamps / live courses
Once a paid coaching service, bootcamp place or live course has had its account activated or its first 1-on-1 session arranged, the service is deemed to have begun. If you wish to cancel before activation, you may request a full refund. After activation, the portions already used (including diagnoses already provided, tool accounts already activated, and coaching sessions already attended) are non-refundable; for any unused remainder, we will work out a solution with you depending on the circumstances.
Custom enterprise plans
Enterprise-level custom full-scope growth plans involve in-depth diagnosis and dedicated delivery. The specific refund and termination terms are as set out in the separate written cooperation agreement we sign with the enterprise client.
Membership club
Membership club benefits are deemed to have started once they are activated (for example, when you receive access to a tool account), and the fee for the current period is non-refundable; you may cancel the next renewal at any time.
Payment disputes
If you raise a chargeback or dispute over a transaction made through a third-party payment method (such as a credit card), please first contact us via WhatsApp or email so that we can resolve it together; we will actively cooperate in verifying and handling it.
How to request a refund
Please contact us through the email address or WhatsApp at the bottom of the page, stating your name, the name of the service you purchased and the time of purchase. We will reply with the outcome within 5 business days of receiving your request.
Last updated: July 2026